FAQ

📌 General Questions

1️⃣ What is House of Luviano Time?

House of Luviano Time is a home décor brand specializing in beautifully designed clocks. We focus on modern, elegant, and decorative timepieces that enhance both functionality and interior style.

2️⃣ Where do you ship?

Currently, we ship within the United States only.
International shipping is not available at the moment.

3️⃣ Do you offer free shipping?

If bạn áp dụng freeship → sử dụng câu này:
Yes! We offer Free Shipping across the United States on all orders.

Nếu chưa áp dụng, mình chỉnh lại giúp sau nhé.

4️⃣ How can I contact customer service?

You can reach us anytime at:
📩 contact@luviano.store
📞 443-620-0548

We aim to respond as soon as possible.

🚚 Shipping & Delivery

5️⃣ How long does processing take?

Order handling and preparation usually take 3–4 business days before shipment.

6️⃣ How long does shipping take?

Standard delivery time within the US typically takes 5–8 business days depending on location and carrier performance.

7️⃣ Will I receive tracking information?

Yes. Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

8️⃣ What if my order is delayed?

Shipping delays can occur due to weather conditions, carrier issues, or seasonal demand. While this is outside our control, we will always support you and assist with tracking updates.

🔄 Returns & Refunds

9️⃣ What is your return policy?

We accept returns within 7 days of receiving your product, as long as the item is unused, undamaged, and in original packaging.

🔁 10️⃣ Do you offer exchanges?

Yes. Exchanges are accepted within 10 days from the date of delivery.

💰 1️⃣1️⃣ When will I receive my refund?

Once your returned item is inspected and approved, your refund will be processed within 5–10 business days back to your original payment method.

🛠 1️⃣2️⃣ What if my item arrives damaged or defective?

Please contact us immediately with:

• Order number

• Photos or video of the issue

We will help arrange a replacement or refund depending on the situation.

🛒 Orders & Support

1️⃣3️⃣ Can I cancel my order?

Orders may be canceled before they are shipped.
Once shipped, cancellation is no longer available.

1️⃣4️⃣ Do you change prices or run promotions?

Yes, promotions may occur from time to time. Prices may change without prior notice.

1️⃣5️⃣ Is my payment information safe?

Absolutely. Payments are processed securely through trusted third-party payment providers. We do not store full credit card details.